Below are some common FAQ about custom backdrops, if you have other questions, please send it to Customer Service.

 

 

WHAT IS A STEP AND REPEAT BACKDROP?

Step and Repeat refers to a display that has sponsors logos on it for the purposes of advertising and capturing photos of celebrity or noteworthy people to be used in media outlets in film, television, magazines and websites. Step and repeat backdrops are used in all kinds of events from weddings, birthday parties, charity and social events & and have many different uses.

 

WHY SHOULD I BUY MY BACKGROUND AT BACKDROP OUTLET?

For over 20 years Backdrop Outlet has been a leader in the backdrop industry and we have an exceptional reputation in the business. Unlike other competitors, step and repeat backdrops are one of our best selling products. Our team of studio professionals will help ensure your event is successful and a memorable one.

 

CAN I ORDER ONLINE?

Yes, you can do everything online. Order online, upload or email your files to cs@backdropoutlet.com, we will email you a confirmation we have everything, we design and send you a proof by email for your approval, once approved we print and ship directly to you.

HOW DO I HANDLE THE GRAPHICS?

There is an upload section under the picture of each custom backdrop. You can upload your files there. Please make sure they are at least 5" x 5" at 150 DPI, or a vectorized version of your artwork.

 

WHAT FILE TYPES DO YOU ACCEPT?

Vector EPS or .AI files that have outlined text are best for printing, since these type of files allow us to scale your logo to any size without any loss of quality. Vector files are never "pixelated" so your backdrops logos are crisp and clean. JPEGS and PDF's can also work. Just keep in mind, if the file is really small, when it's scaled up it can be blurry or "pixelated."

WILL I RECEIVE A PROOF?

Yes! After your order is place our graphics team will design your backdrop and send you a proof. They will also inform you if there are any issues with your artwork. The order will not be printed until you approve the proof.

 

WHAT ABOUT RUSH ORDERS?

Yes we can rush your order. Just contact our customer service and will take care of everything else.
Toll-free: (800) 466-1755
Phone: (760) 547-2900
email: cs@backdropoutlet.com

 

WHAT PAYMENT DO YOU ACCEPT?

We accept all major credit cards. You can order directly online using our secure checkout process or call one of our friendly customer service representatives.

HOW ABOUT CUSTOM PROJECTS OUT OF THE ORDINARY?

We are great at helping our clients with any projects they have. Contact us and we will make your life a lot easier for your custom projects.

WHERE DO YOU SHIP?

We ship all across the United States and Internationally. Shipping fees are based on your order's weight, destination and shipping method. Shipping times are not guaranteed. We make every effort to get your merchandise to you as soon as possible. Quality workmanship takes time, so please be patient.

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