Below are some common FAQ from our clients, if you have other questions, please just send it to Customer Service
If you have questions about materials please Click Here for more information.

All backdrops are measured in feet unless noted otherwise. The first number will be the width while the second number will be the height/length. For example a 6x8 will be 6 feet wide and 8 feet tall/long.
Many of our styles have model shots showcased which may not be the same color/dimensions due to the photographers shooting/editing. The image printed also depends on the size you order. The image shown without the model is printed to the size ordered. So a 5x9 piece may look a lot different than a 10x10 piece. Note that the pattern may be stretched up or out when printing to fit the size you've ordered. If that's a problem please contact us prior to ordering so that we can work with you on the backdrop(s) you'd like to purchase.
If you are unhappy with an item, you can exchange it for another item within 7 business days of receiving it. No refund will be issued, only in store credit or exchange. All returns must have a RMA #. We do not accept returns on custom or seasonal backdrops. CD’s are not returnable unless damaged by the shipper.
Due to the nature of our products, we can only offer store credit and replacement orders.
NO refunds for returned items.
We DO NOT accept returns on custom, seasonal backdrops or CD's, DVD'S or other media.
All returns must be made within 14 business days of receiving your merchandise.
Restocking fees may apply for backdrops and props.
Return Authorization Number, without this number authorized by a representative packages will be refused. This helps the warehouse locate your information. Mark on the outside of the package so our return department will locate your information. Returns are processed within 3 business days once received.
Email, Live Chat, or Call Customer Service and they will file a claim with the carrier. Another item will be shipped out to you usually the next business day if the item is in stock. Hold on to the original packing for 14 business days the carrier usually picks up in that time frame. We are open Monday – Friday 8:30-4:00pm and you can reach us at (800) 466-1755.
Custom orders usually take 7 -10  business days to produce after being approved depending on the style. Single items are usually quicker. If you are ordering multiple items lead-time. Please also allow time for shipping.
We are open Monday – Friday 8:30-4:00
Our show room is open 10:00am – 4pm
we are closed on Saturday and Sunday. 
Muslin can be folded and canvas have to be kept rolled. Canvas cannot get any wrinkles or bend in anyway this will ruin the canvas. Most photographers use canvas in their studios and muslin for on location. Muslin can be stuffed in a bag and you’re on your way. The width of the canvas is the size of the tube that you would have to travel with.
When you first receive your muslin you should unfold it right away and hang or lay flat on the ground this will help the fold lines release. You can steam the background and this will take the crease lines out.
Canvases ultimately end up being a little more expensive to ship. They must be rolled and shipped in oversize tubes in order to ensure our quality, and wrinkle-free canvases. However, when more than one canvas is ordered, we can ship them together.
We ship with USPS. If either are a problem in your area simply let us know and we can do our best to ship it accordingly.
We recommend storing your backdrops the way they were shipped. Folded backdrops are stored easily by refolding them while rolled backgrounds must be rolled when stored.
Since all computer monitors are different and have various color settings we can not guarantee exact color matches, but the color will be very close.
Most of the time your backdrop will be the exact size but please note that backgrounds can lose up to 10% in width and height during processing.
Yes, we would love for you to visit. Oceanside is in North County San Diego 45 minutes north of Sea World and downtown San Diego and 45 minutes south of Disneyland (Anaheim). Our surrounding cities are Carlsbad, Vista, and Temecula.
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