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Orders are processed Monday through Friday. Orders are not processed or shipped on weekends or holidays. Please keep this in mind when ordering. We will notify you if there is an issue with filling your order. Shipping fees are based on your order's weight, destination and shipping method. Shipping times are not guaranteed. We make every effort to get your merchandise to you as soon as possible. Quality workmanship takes time, so please be patient. Please be aware that ordered items may arrive in separate boxes. We also cannot ship a tube larger than 6 feet internationally.
Titanium Cloth, Platinum Cloth, Baby Drops, Dura Drops, Diamond Cloth and Candy Floors take 10 to 14 business days for production.
Platinum Cloth (Lightweight Cloth) sizes 8x10, 10x10, 10x20 and 9x16 and All Titanium Cloth (Heavyweight Cloth) sizes need to have a physical street address for shipping.
All orders ship via USPS priority mail.
Shipping is free if order is over $99.00 after discounts and credits. This excludes international, oversized items, or floors.
Shipping rates are via USPS ground are generally calculated at approximately $1.25 per pound. A 11x24 backdrop typically ships for $12.50 within the USA. Some items oversized or ship freight only may incur additional shipping charges.
International orders may be subject to extra shipping charges due to size and weight of packages.
We are not responsible for customs, duty or tariff fees imposed at international borders.
Please email our customer service department at firstname.lastname@example.org
Due to the nature of our products, we can only offer store credit and replacement orders.
NO refunds for returned items.
We will not accept returns for custom items, seasonal items, CDs, DVDs or other media.
All returns must be made within 14 days of receiving your merchandise.
Restocking fees may apply for backdrops and props.
Shipping costs cannot be refunded.
If you were not able to apply a discount code the discount amount will be sent to you as a Gift Card No Exceptions.
MOST IMPORTANT: If you are returning an item, you must clearly, in large print, mark your package with the RMA# (Return Merchandise Authorization Number) you received from us. We will refuse your return if the RMA# is not clearly visible on the package.
We do not color match. Colors may vary from material to material and will vary slightly from what you see on screen.
Cost is $25.00 per proof starting on the third proof. Once a proof is sent and you cancel an order you will be charged for the proof fee.
Once an order goes into production, cancellation is no longer possible.
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