SHIPPING POLICY

Orders are processed Monday through Friday. Orders are not processed or shipped on weekends or holidays. Please keep this in mind when ordering. We will notify you if there is an issue with filling your order. Shipping fees are based on your order's weight, destination and shipping method. Shipping times are not guaranteed. We make every effort to get your merchandise to you as soon as possible. Quality workmanship takes time, so please be patient. Please be aware that ordered items may arrive in separate boxes. We also cannot ship a tube larger than 6 feet internationally.


Muslin takes 6 to 8 weeks for production.
Titanium Cloth, Platinum Cloth, Diamond Cloth and Candy Floors take 7 to 10 business days for production.
Candy Sticks, Candy Drops, Baby Drops and Dura Drops take 7 to 10 business days for production.

Platinum Cloth (Lightweight Cloth) sizes 8x10, 10x10, 10x20 and 9x16 and All Titanium Cloth (Heavyweight Cloth) sizes need to have a physical street address for shipping.

Unless otherwise noted all orders ship via USPS priority mail. For rush orders or next day air shipping please call customer service 8:30am - 5pm PST, Monday - Friday, Toll-free: (800) 466-1755, Phone: (760) 547-2900.

 

SHIPPING RATES

Shipping is free if order is over $125.00 after discounts and credits.  This excludes international and oversized items.

Shipping rates are via USPS ground are generally calculated at approximately $1.25 per pound. A 11x24 backdrop typically ships for $12.50 within the USA. Some items oversized or ship freight only may incur additional shipping charges.

International orders may be subject to extra shipping charges do to size and weight of packages.

INTERNATIONAL RATES

Please contact us for exact shipping rates for areas outside of these regions.

RUSH SERVICE

Please call our customer service department at 800.466.1755

Unless otherwise noted all orders ship via USPS priority mail accept oversized items will ship UPS.

During peak seasons there may be up to a five day delay shipping orders.  

Overnight shipping charges will apply when necessary. Rush service may be unavailable due to seasonal demand.

RETURN POLICY

Please call our customer service department at 800.466.1755 or email at cs@backdropoutlet.com

Due to the nature of our products, we can only offer store credit and replacement orders.
NO refunds for returned items.
We will not accept returns for custom items, seasonal items, CDs, DVDs or other media.
All returns must be made within 14 days of receiving your merchandise.
Restocking fees may apply for backdrops and props.
Shipping costs cannot be refunded.

If you were not able to apply a discount code the discount amount will be sent to you as a Gift Card No Exceptions.

MOST IMPORTANT: If you are returning an item, you must clearly, in large print, mark your package with the RMA# (Return Merchandise Authorization Number) you received from us. We will refuse your return if the RMA# is not clearly visible on the package.

PRINTING DETAILS

We do not color match.  Colors may vary from material to material and will vary slightly from what you see on screen.

Cost is $25.00 per proof starting on the third proof.  Once a proof is sent and you cancel an order you will be charged for the proof fee.

 

GOT A QUESTION?

Please call customer service with specific questions about your order.
8:30 am - 5pm PST
Monday - Friday

Toll-free: (800) 466-1755
Phone: (760) 547-2900

email: cs@backdropoutlet.com

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