Production, Shipping & Returns

PRODUCTION PROCESS

Orders are automatically sent into production so please be sure when placing your order that everything is correct. Changing your order might not be possible depending on where it is in the production queue. We make all of our backdrops, floor drops, and senior drapes to order, so please allow for the following production timeline:

Lightweight backdrops: 7-20 business days
Heavyweight backdrops: 10-20 business days
Diamond Cloth: 7-20 business days
Floor Drops: 7-20 business days
Senior Drapes: 7-14 business days

We make every effort to get your merchandise to you as soon as possible, however, quality workmanship takes time, so please be patient.

SHIPPING POLICY

We ship packages out Monday through Friday. Orders are not shipped on weekends or holidays. Once your order is ready to leave our warehouse, we will make the label and an email with the USPS tracking will be sent to you. 

We ship with USPS Priority shipping, which usually delivers in about 3-5 days once picked up. Shipping times are not guaranteed, and we are not responsible for any delays with USPS.

Please be aware that ordered items may arrive in separate boxes depending on the items.

SHIPPING RATES

Shipping is free if your order is over $199 after discounts and credits. This excludes international orders. All orders under $199 will have a $12 shipping fee added at checkout. Please note, this is the cheapest shipping we can manage, as most orders are actually more to ship.

International orders may be subject to extra shipping charges due to size and weight of packages, and we reserve the right to send an invoice for the difference of shipping if there is a cost difference.

We are not responsible for customs, duty, or tariff fees imposed at international borders. We are not able to change the classification of products.

RETURN POLICY

Due to the nature of our products, we can only offer store credit and replacement orders for damaged pieces. We are unable to refund for digital content.

NO refunds for returned items. Shipping fees cannot be refunded if your order has shipped.

  • We will not accept returns for custom items.
  • All returns must be made within 14 days of receiving your merchandise.
  • Restocking fees may apply for backdrops and props
  • If you were not able to apply a discount code the discount amount will be sent to you as a Gift Card - No Exceptions.
  • We reserve the right to refuse to refund used, smelling, or hair covered items.

MOST IMPORTANT: If you are returning an item, you must clearly, in large print, mark your package with the RMA# (Return Merchandise Authorization Number) you received from us. We will refuse your return if the RMA# is not clearly visible on the package.

Please email our customer service department at cs@backdropoutlet.com to start the return/exchange process.

PRINTED DETAILS

We do not color match.  Colors may vary from material to material and will vary slightly from what you see on screen due to monitor calibrations.
There is a proof fee of $25.00 per proof starting on the third proof. Once a proof is sent and you decide to cancel an order, you will be charged for the proof fee as well as 10% of the cost of the backdrop.
Once an order goes into production, cancellation is no longer possible. 

QUESTIONS?

We are happy to answer any other questions! Email us at cs@backdropoutlet.com