Hours of Operation

Monday thru Friday 8:30am to 4:00pm Pacific Standard Time
Toll Free 800.466.1755
Local 760.547.2900

Rush Orders, Expedited and Out of Country Shipping

Please call our customer service department at 800.466.1755
Unless otherwise noted all orders ship via USPS priority mail except oversized items will ship UPS.
We cannot ship a tube larger than 6 feet internationally.

Custom Orders

When you have completed your purchase our graphics department will send you an artist proof
within 24 to 48 business hours. Once you have approved your proof your order will then
go into production which takes 5 to 7 business days.

Muslin Orders

Muslin takes 6 to 8 weeks for production.

Heavyweight Cloth, Lightweight Cloth, Diamond Cloth, Floor Drops

Heavyweight Cloth, Lightweight Cloth, Diamond Cloth and Floor Drops take 7 to 10 business days for production.

Vinyl and Poly-Nylon

Vinyl and Poly-Nylon take 5 to 7 business days for
production.

Returns Policy

Due to the nature of our products, we can only offer store credit and replacement orders.
NO refunds for returned items.
We will not accept returns for custom items, seasonal items, CDs, DVDs or other media
All returns must be made within 14 business days of receiving your merchandise.
Restocking fees may apply for backdrops and props.
Shipping costs cannot be refunded. If you were not able to apply a discount code the discount amount will be sent to you as a Gift Card No Exceptions.

Shipping Policy

Orders are processed Monday through Friday.
Orders are not processed or shipped on weekends or holidays.
Please keep this in mind when ordering.
We will notify you if there is an issue with filling your order.
Shipping fees are based on your order's weight, destination and shipping method.
Shipping times are not guaranteed.
We make every effort to get your merchandise to you as soon as possible.
Quality workmanship takes time, so please be patient.
Please be aware that ordered items may arrive in separate boxes. We are not responsible for customs, duty or tariff fees imposed at international borders.

Printing Details

We do not color match. Colors may vary from material to material and will vary slightly from what you see on screen. Cost is $25.00 per proof starting on the third proof. Once a proof is sent and you cancel an order you will be charged for the proof fee.