Free shipping on all USA orders over $125.
It is important to have access to parts for your ex121 just in case you need extra parts. They can saveyou from buying a whole new stand.
EX121R-50FL -This is the first locking collar on the top of your ex121 stand.
EX121R-50SL - This is the middle locking collar for the middle section of your ex121 stand.
EX121R-50BL - This is the lowest locking caller for bottom of your stand.
EX121R-50TB - Top brake for ex121 background stand. This holds the top of the legs together.
EX121R-50TK - Tightening knob for top and bottom brake that holds the legs together. This locks the legs into position.
EX121R-50BB -Bottombrake for ex121 background stand. This holds the bottomof the legs together.
Hours of OperationMonday thru Friday 8:30am to 5:00pm Pacific Standard Time
Toll Free 800.466.1755
Rush Orders, Expedited and Out of Country ShippingPlease call our customer service department at 800.466.1755
Unless otherwise noted all orders ship via USPS priority mail except oversized items will ship UPS.
We cannot ship a tube larger than 6 feet internationally.
Custom OrdersWhen you have completed your purchase our graphics department will send you an artist proof
within 24 to 48 business hours. Once you have approved your proof your order will then
go into production which takes 7 to 10 business days.
Muslin OrdersMuslin takes 6 to 8 weeks for production.
Heavyweight Cloth, Lightweight Cloth, Diamond Cloth, Floor DropsHeavyweight Cloth, Lightweight Cloth, Diamond Cloth and Floor Drops take 7 to 10 business days for production.
Vinyl and Poly-NylonVinyl and Poly-Nylon take 7 to 10 business days for
Returns PolicyDue to the nature of our products, we can only offer store credit and replacement orders.
NO refunds for returned items.
We will not accept returns for custom items, seasonal items, CDs, DVDs or other media
All returns must be made within 14 business days of receiving your merchandise.
Restocking fees may apply for backdrops and props.
Shipping costs cannot be refunded. If you were not able to apply a discount code the discount amount will be sent to you as a Gift Card No Exceptions.
Shipping PolicyOrders are processed Monday through Friday.
Orders are not processed or shipped on weekends or holidays.
Please keep this in mind when ordering.
We will notify you if there is an issue with filling your order.
Shipping fees are based on your order's weight, destination and shipping method.
Shipping times are not guaranteed.
We make every effort to get your merchandise to you as soon as possible.
Quality workmanship takes time, so please be patient.
Please be aware that ordered items may arrive in separate boxes. We are not responsible for customs, duty or tariff fees imposed at international borders.
Printing DetailsWe do not color match. Colors may vary from material to material and will vary slightly from what you see on screen. Cost is $25.00 per proof starting on the third proof. Once a proof is sent and you cancel an order you will be charged for the proof fee.
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